Terms & Conditions

Terms & Conditions

Effective from: 1st August 2025

Welcome to Carmel Unisex Hair Salon. These Terms and Conditions govern your use of our services and facilities. By booking an appointment, using our services, or accessing our website, you agree to comply with and be bound by the following terms.

1.1 GENERAL INFORMATION

Carmel Unisex Hair Salon (“we,” “our,” “us”) provides hair and beauty services for men and women, including cutting, coloring, treatments, extensions, and related services. We operate in Ocoee, Florida, and serve surrounding areas including Orlando, Apopka, Kissimmee, Davenport, Tampa, and beyond.

1.2 APPOINTMENTS AND SCHEDULING

1.2.1 BOOKING

Appointments can be booked online, over the phone, or in person.

1.2.2 confirmation

A booking is confirmed only upon receiving a confirmation message or email from us.

1.2.3 Late arrivals

Clients arriving more than 15 minutes late may experience a shortened service time or need to reschedule.

1.3 CANCELLATION AND NO-SHOW POLICY

1.3.1 CANCELLATION NOTICE

We require at least 24 hours’ notice for cancellations or rescheduling.

1.3.2 LATE CANCELLATIONS

A cancellation fee of 10% may apply for late cancellations.

1.3.3 NO-SHOW POLICY

Clients who fail to show without prior notice may be charged the full service amount and may be required to prepay for future appointments.

1.4 PRICING AND PAYMENT

1.4.1 PRICING

All prices are listed in USD and are subject to change without prior notice.

1.4.2 PAYMENT METHODS

We accept cash, major credit/debit cards, and approved digital payment platforms.

1.4.3 DEPOSITS

Certain services may require a non-refundable deposit at the time of booking.

1.5 GIFT CARDS AND PROMOTIONS

  • Gift cards are non-refundable and cannot be exchanged for cash.
  • Promotions and discounts cannot be combined unless specified otherwise.
  • Promotional offers are valid only during the stated time frame.

1.6 CLIENT RESPONSIBILITIES

1.6.1 ACCURATE INFORMATION

Clients must provide accurate details about their hair history, allergies, and any previous chemical treatments.

1.6.2 PATCH TESTS

For color and chemical services, patch tests may be required at least 24 hours before the appointment

1.6.3 HEALTH CONDITIONS

Inform us of any health issues or scalp conditions prior to service.

1.7 SERVICE GUARANTEE AND REFUND POLICY

We strive for 100% satisfaction. If you are unsatisfied with your service, please notify us within 48 hours.

Refunds are not provided for completed services. However, we may offer adjustments or corrections at no additional charge if deemed appropriate by management.

1.8 PRODUCTS AND RETAIL SALES

  • Products purchased from our salon or website are non-refundable once opened.
  • Exchanges may be allowed for unopened items within 7 days of purchase with proof of receipt.

1.9 SAFETY AND LIABILITY

We prioritize your safety, but certain services involve chemicals and carry inherent risks.

1.9.1 LIMITATION OF LIABILITY

Carmel Unisex Hair Salon and its staff shall not be liable for any allergic reactions, damage, or adverse effects arising from undisclosed allergies, pre-existing conditions, or failure to follow aftercare instructions.

Children must be supervised at all times within the salon premises.

1.10 INTELLECTUAL PROPERTY

All content on our website (including images, logos, and service descriptions) is the property of Carmel Unisex Hair Salon and may not be copied or reproduced without permission.

1.11 PRIVACY AND DATA PROTECTION

We respect your privacy. Personal information collected during bookings is used solely for providing services and marketing (with consent).

We do not share your data with third parties except as required by law.

For details, please refer to our Privacy Policy.

1.12 CHANGES TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website with the revised date.

1.13 GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Florida.

1.14 CONTACT US

If you have any questions about these Terms and Conditions, please contact us at:

Carmel Unisex Hair Salon

Address: 205 N Clarke Rd Ocoee, FL 34761, USA

Phone: (689) 331-7774

Email: [email protected]